INVESTMENT FAQ

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I have never received my IPO refunds. What should I do?
All the IPO refund cheques were sent in May 2006 to the IPO selling agents, that is, stockbrokers and banks. Please collect your IPO refund from the office of the IPO selling agent at which you made the payment for the purchase of your KenGen shares.
I have never received my IPO share certificate. What should I do?
Please note that the IPO share certificates were only issued out to shareholders who did not hold a CDSC account. Further, all the IPO certificates were sent in May 2006 to the IPO selling agents, that is, stockbrokers and banks. Please collect your IPO share certificate from the office of the IPO selling agent at which you made the payment for purchase of your KenGen shares.
During the IPO, I was allocated fewer shares than I had applied for. What happened?
The KenGen IPO attracted a huge number of applicants which led to the oversubscription of the IPO by over 300%. As a result, applicants who had applied for the minimum of 500 shares were fully allocated, however anyone who had applied for more than 500 shares was allocated a proportion of his/her applied shares. The maximum allocation for any public IPO applicant was 6,431 shares. The excess IPO funds referred to as’ IPO refunds’ were returned in May 2006 to the IPO selling agents for collection by the respective applicants
When does the KenGen hold its Annual General Meeting?
We have held our past Annual General Meetings in the month of November each year. I cannot attend the AGM. Can I send a proxy? Yes you can. Please complete out the proxy form enclosed in the Annual Report and return it back to us before forty-eight (48) hours of the time of the AGM.
What do I do if I need to change my address?
For Central Depository System (CDS) account-holders, please notify your stockbroker or custodian bank. For share certificate holders, please notify Image Registrars in writing of both your old and new address and if possible your share account number.
How can I buy or sell KenGen shares?
Please note that in Kenya, you can only buy or sell shares through a stockbroker. There are currently eighteen (18) stockbroker firms authorised by the Nairobi Stock Exchange to engage in this business.  (Please visit the Nairobi Stock Exchange website at www.nse.co.ke to view the full list of authorised stockbrokers). Additionally, you need a CDS account to trade in any shares on the Nairobi Stock Exchange.
How can I find out how many shares I hold?
You can determine the number of shares you hold by adding up all your share certificates, or refer to your recent CDSC statement or the most recent dividend warrant or by contacting \'Image Registrars\'.
I receive multiple sets of Annual Reports/Accounts. Why is this and what should I do?
If you purchase your shares through different stockbrokers, the CDSC account will bear the respective stockbroker ID no, hence \'Image Registrars\' will allocate different and distinct shareholder accounts to you. If the particulars of your name and ID no. are similar, please write to Image Registrars requesting them to consolidate or merge your shareholder accounts.
What are Share Certificates?
These are evidence of your ownership of the shares and represent your interest in the company. Share certificates are only issued out to shareholders who do not hold a CDSC account. I have not received my Share Certificate, what should I do? Please notify \'Image Registrars\' in writing; perhaps the share certificate has been returned to their offices by the Post Office as an unclaimed or Return-To-Sender(RTS) item.
I have a CDS account but I have not received my share certificate, what should I do?
For CDSC account holders, share certificates cannot be issued because the CDSC account is the electronic equivalent of a share account. Instead, the CDSC will dispatch a CDSC statement which indicates your current shareholding to your mailing address. What should I do if I cannot locate my share certificate? Please inform Image Registrars immediately in writing or visit their offices. The process of issuance of a replacement certificate is as follows: * Image Registrars will issue an indemnity form to be executed by you (at your expense) before a Commissioner of Oaths to protect all parties against the possibility that the lost certificate might return to circulation; * Image Registrars will prepare a replacement certificate upon receipt of your executed indemnity form.
What should I do if I have changed my name?
Please submit the following documents to \'Image Registrars\': * Photocopy of Marriage Certificate and original for sighting; * Original Sworn affidavit attesting to the change of name; * Certified copy of identity card/passport. What are the requirements for the transfer of the shares of a deceased shareholder to his next of kin or beneficiary? Firstly, you should acquire a death certificate. Thereafter, for shares valued at Kshs.100,000.00 and below (that is, no. of shares multiplied by the current share price), you can opt to contact the District Commissioner of your area who will facilitate the transfer process. Alternatively, you could acquire the Grant of Letters of Administration & the Certificate of Confirmation of Grant of Letters of Administration from the High Court. Thereafter, for CDSC accountholders please submit the DC’S documentation or the Certificate of Confirmation/Grant of Letter of Administration to your CDA for completion of the transfer process. For share certificate holders, either the DC will directly inform \'Image Registrars\' in writing or you will submit the certified copes of the Certificate of Confirmation/Grant of Letters of Administration to Image Registrars, to facilitate the transfer of the shares.